ABA SERVICES UPDATE: 3:00 p.m., March 16, 2020

Dear MeBe Families,

When life throws us a world-wide virus, we adapt and do everything we can to keep our patients and their families safe and healthy. Here are some changes we have made due to the emerging COVID-19 guidelines:

Social Distancing

  • Clinicians should increase their physical distance from clients as appropriate to maintain the highest level of safety possible for all.
  • Clinicians will refrain from using physical prompts during sessions.
  • Greet with smiles but without physical contact during this time.
  • We ask that siblings and other household members who aren’t necessary to this medically necessary treatment refrain from being in the treatment space during this time.

Wellness

  • Client and clinicians must wash their hands every 30 minutes starting at the beginning of session in addition to the following times: before snack, after snack, after bathroom, especially after you have been in a public place.
  • We want you to be assured our clinicians are healthy. Clinicians are expected to cancel sessions if they are experiencing any of the symptoms outlined by the CDC or if they have been in contact with anyone with a confirmed diagnosis of COVID-19.
In-Home Sessions
  • We need to assure our staff that your home is a safe place for them to enter. We expect you to cancel session if you or anyone in your home is exhibiting any of the following symptoms identified by the CDC as well as any of the more developed versions found in this link.
  • We kindly request that you restrict indoor sessions to an area that has been sanitized prior to the start of session. Here’s a resource for approved products.
  • We highly encourage sessions to take place outdoors when possible.
Learning Center Sessions
  • Waiting Room – Don’t want to come in to our waiting room? Make your car your waiting room! Call us at (619) 578-2208 and let us know you’re here. If you’re feeling healthy, you’re welcome to use our waiting room. Chairs have been rearranged to provide a safe distance between people.
  • Coffee – Until further notice, we will hold off on offering our delicious coffee.

We continue to clean and sanitize our centers at regular intervals throughout the day. MeBe is committed to keeping our spaces clean, safe, and open to families. Please check out the MeBe website to stay up to date on the latest developments.

Thank you and stay healthy!

 


 

UPDATE: 3:00 p.m., March 13, 2020

Hello MeBe Family!

We’d like to keep our families and employees updated during the evolving situation related to the coronavirus (COVID-19).

We would like to acknowledge the quickly changing situation and we are continuing to follow the guidance provided by local public health officials and the CDC.

MeBe remains open to serve clients with scheduled sessions. We know that the services provided to your families are critical and we want to continue providing sessions for our clients. We have ramped up our regular cleaning efforts and are working diligently keep our employees and clients safe and healthy so that we can to continue providing services to families.

We plan to send regular updates to our MeBe families to keep you informed, and will let you know if anything changes as the situation evolves.

In addition, here are answers to some frequently asked questions for our MeBe families.

  • Is the MeBe Learning Center still open?
    • o Yes, the MeBe Learning Centers in Seattle and San Diego are still open for center-based services.
  • Are you still providing in-home ABA services?
    • Yes, we are still providing in-home services as well.
  • What happens if we need to cancel sessions due to illness?
    • Please contact us as soon as possible to let us know if you need to cancel any sessions due to illness or exposure to the virus.
    • We will waive the regular cancellation fee for last-minute cancellations during this time. However, we still ask for as much notice as possible so that we can plan our staff’s time accordingly.
  • What happens if we need to cancel several sessions?
    • Please let us know how many sessions you expect to miss due to illness, and when you expect to be able to return to a regular schedule.
    • We will not discharge families for missing appointments during this time.
    • We will do our best to be flexible but cannot guarantee you will have the same BT if you are absent for an extended period of time. Please understand that the BTs need to work and may be re-assigned during this time.
  • What are my options for rescheduling sessions that would normally take place in school?
    • If you child’s school is closed, we can try to reschedule your sessions in-home or in the center. Please contact us and we can work together to find the best solution for your family.
  • Why is MeBe still open, when some schools are closed?
    • o While some school districts have closed, public health officials are not recommending closure of other service providers when cases of COVID-19 have not been identified in the organization.
      o Additionally, MeBe is a healthcare provider and we want to do everything we can to continue providing services to our families.
      o We will continue to monitor the situation closely and keep families updated.
  • What are MeBe staff doing to stay healthy?
    • We have provided our employees with preventative information they need to stay healthy, and ask employees to stay home if they are ill or not feeling well.
    • We have also advised our employees to replace handshakes with smiles and air high-fives to avoid unnecessary contact.

If you have additional questions, please reach out to your Clinical Supervisor.

We’ll do our best to work with your family and we’re working hard to continue providing services during this time.

Additional Resources: